I have an issue with my order. What should I do?
If you encounter an issue with your order, please contact us at billetterie.grevin@grevin.com, indicating your order number so that we can review your case.
If you have been charged multiple times due to a technical issue during the booking process, the tickets concerned will of course be refunded.
We recommend keeping your order confirmation and not making a new booking for the time being.
How can I obtain a ONE PIECE Card Game Luffy Grévin promotional card?
To obtain the ONE PIECE Card Game Luffy Grévin promotional card, you must purchase a “ONE PIECE TICKET,” available exclusively on the Grévin Museum website: www.grevin-paris.com.
This ticket allows you to choose a date and time slot to collect your card and visit the museum under the best possible conditions.
How many additional ONE PIECE Card Game Luffy Grévin promotional cards will be distributed?
Additional quantities of the ONE PIECE Card Game Luffy Grévin promotional card, significantly exceeding the volumes initially planned, will gradually be made available.
This measure responds to the exceptional enthusiasm generated by the campaign and aims to ensure the fairest possible distribution of the cards, in the interest of all Grévin Museum visitors and One Piece fans.
What are the terms and conditions of this new “ONE PIECE TICKET”?
The terms and conditions of the “ONE PIECE TICKET” are as follows:
- Daily availability of the “ONE PIECE TICKET” is subject to quotas.
- The ticket is valid only on the selected date and time slot. Any arrival outside the selected time slot will prevent you from receiving the ONE PIECE Card Game Luffy Grévin promotional card.
- Access to the museum through a dedicated queue.
- Personalized ticket that cannot be transferred. Identification may be requested.
- Maximum of 5 tickets per order.
- One ONE PIECE Card Game Luffy Grévin promotional card will be given per person present, aged 5 and over, holding a ticket.
- Offer cannot be combined with any other offer.
- Ticket cannot be modified, refunded, or exchanged.
- Not valid during special events or private hire events.
I want to buy a “ONE PIECE TICKET,” but there are no available time slots on my chosen date. What can I do?
The “ONE PIECE TICKET” is subject to quotas. Availability is limited to ensure the best possible visiting and safety conditions for all visitors.
New dates and time slots will be available during the next sales period, which will open on Thursday, October 15, for visits taking place in November.
I want to buy a “ONE PIECE TICKET” for a visit after October 31. How can I do that?
The “ONE PIECE TICKET” is currently available for visits up to October 31.
Tickets for the following months will go on sale according to the following schedule:
- “ONE PIECE TICKET” for visits in November: on sale from October 15.
- “ONE PIECE TICKET” for visits in December: on sale from November 10.
With my “ONE PIECE TICKET,” do I have to join the same queue as other visitors?
NO. With your “ONE PIECE TICKET,” you will have access to a dedicated queue.
Can I buy a “ONE PIECE TICKET” for my child?
If your child is over 5 years old:
YES, you can purchase a “ONE PIECE TICKET” for your child. The child rate (ages 5 to 18) is €19.80. Your child will receive the ONE PIECE Card Game Luffy Grévin promotional card, just like all holders of a “ONE PIECE TICKET,” directly at the museum entrance.
If your child is under 5 years old:
NO, you cannot purchase a “ONE PIECE TICKET” for your child. Admission is free for children under 5 years old. They will not receive the ONE PIECE Card Game Luffy Grévin promotional card, but they will receive a souvenir sticker at the museum entrance.
Please note: children under the age of 15 must be accompanied by an adult.
Can I visit the new immersive One Piece area even if I have not purchased a “ONE PIECE TICKET”?
OF COURSE!
The new Cabaret du Soleil area is a permanent exhibition that is included in the visitor experience for everyone, without exception.
I missed the time slot selected when booking my “ONE PIECE TICKET.” What happens?
Unfortunately, you will not be able to enter the museum or collect your card outside the time slot selected during your booking. Any arrival more than 30 minutes after the selected time will not entitle the visitor to receive the complimentary ONE PIECE Card Game Luffy Grévin promotional card.
I was supposed to visit with someone who can no longer come. Can I collect their card on their behalf?
NO.
You cannot collect a ONE PIECE Card Game Luffy Grévin promotional card on behalf of someone else.
Only one ONE PIECE Card Game Luffy Grévin promotional card will be distributed per person physically present, aged 5 or over, and holding a “ONE PIECE TICKET.”
I can no longer come. Can I give my “ONE PIECE TICKET” to someone else?
NO.
You cannot transfer your “ONE PIECE TICKET” to someone else. Your ticket is personalized and may be subject to an identity check. It is therefore non-transferable.
I can no longer attend with my “ONE PIECE TICKET.” Can I get a refund?
NO.
The “ONE PIECE TICKET” is neither exchangeable nor refundable.
I have a Grévin Annual Pass. Can I receive a ONE PIECE Card Game Luffy Grévin promotional card?
NO.
You cannot receive a ONE PIECE Card Game Luffy Grévin promotional card with any ticket other than the “ONE PIECE TICKET,” sold exclusively on the Grévin Museum website: www.grevin-paris.com.
The Annual Pass or any other Grévin ticket does not entitle you to receive a One Piece card.
I was unable to visit between June 26 and June 30, 2026. What can I do?
I purchased my ticket on www.grevin-paris.com
My ticket is dated and was not used.
If you purchased a dated ticket on www.grevin-paris.com for a visit scheduled between June 26 and June 30, 2026, and it was not used, you may request a refund by contacting billetterie.grevin@grevin.com and attaching your ticket(s).
Subject to verification of eligibility, your request will be processed as quickly as possible.
I purchased my ticket through a partner or reseller
If your ticket was purchased through a partner (France Billet, GetYourGuide, Headout, Tiqets, Klook, Works Councils, etc.), Grévin cannot process the refund directly.
Please contact your reseller, who is solely authorized to handle requests relating to tickets sold through its channels, in accordance with its own terms and conditions.
I purchased a standard admission ticket for a visit between June 26 and June 30, 2026. Can I receive a ONE PIECE Card Game Luffy Grévin promotional card?
No.
The ONE PIECE Card Game Luffy Grévin promotional cards are now distributed exclusively as part of the new “One Piece Ticket.”
Standard admission tickets purchased between June 26 and June 30, 2026, whether dated or undated, do not entitle holders to receive a ONE PIECE Card Game Luffy Grévin promotional card, even if they were not used.
I purchased a ticket between June 26 and June 30 from a reseller or partner website. I was unable to enter the museum and receive the ONE PIECE Card Game Luffy Grévin promotional card. What should I do?
Tickets purchased through a reseller or partner website do not entitle holders to receive a ONE PIECE Card Game Luffy Grévin promotional card.
For any questions regarding your ticket, please contact your reseller, who is solely authorized to handle requests concerning tickets sold through its channels, in accordance with its own terms and conditions.
I purchased a ticket between June 26 and June 30 through my Works Council (CSE) or a CSE platform (Edenred, Emile's, etc.). I was unable to enter the museum and receive the ONE PIECE Card Game Luffy Grévin promotional card. What should I do?
Tickets purchased through a Works Council (CSE) or a CSE platform do not entitle holders to receive a ONE PIECE Card Game Luffy Grévin promotional card.
For any questions regarding your ticket, please contact your Works Council or platform, which is solely authorized to handle requests concerning tickets sold through its channels, in accordance with its own terms and conditions.
Is my CSE ticket still valid?
- Undated tickets remain valid during their validity period or any extensions that may have been granted.
- Dated tickets initially scheduled for visits between June 26 and July 31, 2026, benefit, where an extension has been implemented, from an extended validity period until September 30, 2026.
For any questions regarding validity, postponement, or available options for your ticket, please contact your reseller or Works Council, who is solely authorized to handle requests relating to tickets sold through its channels, in accordance with its own terms and conditions.
For any other question not related to One Piece, please refer to our General FAQ.
