Between June 26 and June 30, I purchased a dated or undated ticket exclusively on the website www.grévin-paris.com. I was unable to enter the museum and receive the One Piece souvenir card. What should I do?
Your ticket does not entitle you to a promotional One Piece Card Game card. For a refund, please send an email to reclamation@grevin.com with a copy of your unused tickets attached. No requests will be processed on-site.
I purchased a ticket on another partner website between June 26 and June 30. I was unable to enter the museum and receive the One Piece souvenir card. What should I do?
If you purchased a ticket from a reseller or another partner site, your ticket does not entitle you to a promotional One Piece Card Game card. For any complaints, please contact your platform.
I purchased a ticket between June 26 and June 30 through my employee benefits committee (CSE) or CSE platform (Edenred, Emile S..., etc.). I was unable to enter the museum and receive the One Piece souvenir card. What should I do?
Your ticket does not entitle you to a One Piece Card Game promotional card.
- No refunds will be issued for undated tickets that are still valid.
- For undated tickets (including Grévin/Grand Rex Christmas Tree tickets and period tickets) with a validity date between June 26 and July 31: their validity has been extended until September 30.
- For dated tickets with an original visit date between June 26 and July 31: their validity has been extended until September 30. If you are unable to visit Grévin during this period, please contact your ticket seller to obtain a refund (available only for dated tickets).
Will the One Piece souvenir card be distributed today?
No, the card will not be distributed today. Distribution of the card has been suspended as of today. New distribution details will be announced shortly.
I want a One Piece souvenir card—what should I do?
Distribution of the card has been suspended. New distribution details will be announced shortly. These details will involve distributing a larger number of cards than originally planned, as part of our ongoing effort to satisfy more fans and visitors.
Is the museum open today?
Yes, the museum is open today during its regular hours. Please note that the card will not be distributed. New distribution details will be announced shortly.
