These terms and conditions (hereinafter “T&C”) apply in their entirety to all activities and services offered at Musée Grévin (hereinafter “Services”) 

by MUSÉE GRÉVIN (hereinafter the “Seller”), sold to groups of at least 20 paying customers (hereinafter “Customer(s)”) for Musée Grévin’s 2026 operating season. The T&C govern all sales of Services made by telephone, email or post via the Contact Centre and at MUSEE GREVIN’s ticket office, as well as via the B2B Webstore Platform specifically for business customers, local authorities and works councils, accessible at  https://platform.compagniedesalpes.fr/. The Seller offers Customers (i) entertainment, show and leisure activity Services, in the form of an unaccompanied visit, sold as standard tickets or combined with other services or products, and (ii) any other additional services (catering, boutique, etc. Brochures and advertising media specify the rates and terms and conditions of Services. For the purposes of the T&C: “Entrance ticket” refers to a ticket allowing Musée Grévin to be visited unaccompanied, on a specific date or during a specified period; “Package” refers to a ticket allowing Musée Grévin to be visited unaccompanied, combined with a product or service from a partner; “Voucher” refers to a document that may be redeemed for a Service organised and sold by the Seller, or a service organised by a partner and sold by the Seller on behalf of the former. “B2B Webstore Platform” refers to the website available to end users. Purchases of one of the aforementioned Services imply unconditional acceptance of these T&C by the Customer, notwithstanding any stipulation to the contrary. Customers wishing to use the online services of the B2B Webstore Platform must first complete the B2B Webstore Platform registration form online (hereinafter the “Registration Form”) and the SEPA direct debit mandate, if they have chosen to pay for these bookings using the SEPA direct debit option.

The Services provided herein are offered and sold to Customers by:

MUSEE GREVIN, an LLC under French law with capital of 4,603,326.10 euros,

Registered headquarters: 10 Boulevard Montmartre, 75009 Paris, France, 

Contact details: Tel.: +33 (0) 1.47.70.85.05; email: contact@grevin.com 

Intra-community VAT number: FR 31 552 067 811,

Registered in the Paris Trade and Companies Register under number 552 067 811, 

Registered in the French Travel Agents and Tour Operators Register under number IM075120287,

Financial guarantee: GROUPAMA, Assurance, Crédit & caution 8-10 Rue Astorg, 75008 Paris, France. 

Insurer: ALLIANZ IARD, 1 Cours Michelet, CS 30051, 92076 Paris La Défense Cedex, France, professional liability policy no. 86351239.

The booking and ordering of Services (hereinafter the “Order") can be placed:

At Musée Grévin’s Contact Centre, 25, Route du Mesnil – 78990 Elancourt, France, tel.: +33 (0)1 30 16 16 35, email: contactgroupe@grevin.com from Monday to Friday from 9.30 am to 6 pm (Article 3.1).

- On the B2B Webstore platform, including for Entrance ticket Orders where such Entrance tickets are made available on the B2B Webstore platform (Article 3.2).

For bookings made via the Contact Centre, the duly completed and signed order form, sent by the sales department or received by email from Musée Grévin contactgroupe@grevin.com, must be sent by email or post to the Contact Centre.

To place an Order, the Customer must specify the date or period of validity of the Entrance tickets, the number of tickets, the delivery address (postal and email) and their contact details on the order form. Unless otherwise specified in accordance with the provisions of Article 3.2 below, group conditions apply to Orders for a minimum of twenty (20) paid, dated Entrance tickets (preferential rates). Specific conditions relating to each group category may apply: Thus,

• a school or after-school group, including at least eighty percent (80%) children (between three (3) and eighteen (18)-years-old inclusive), may benefit from one (1) complimentary adult ticket for every eight (8) paid child Entrance tickets (i.e. two (2) complimentary tickets for a group of twenty (20) paying children, three (3) complimentary tickets for a group of twenty-four (24) paying children, etc.),
• a group of disabled people, including at least five (5) disabled people, is eligible for group rates and may benefit from one complimentary adult ticket for the accompanying adult for every five (5) paying disabled people,
• other groups (excluding private events) may benefit from: (i) one (1) complimentary adult ticket for every twenty (20) paid Entrance tickets and (ii) free admission for children under five (5)-years-old, limited to twenty per cent (20%) of the total number of tickets booked, excluding the driver.

Complimentary tickets are granted on the basis of the number of people booked, excluding the driver and children under five (5)-years-old.

Orders for which the deposit has not been paid according to the payment schedule specified below shall be cancelled outright.

Only Entrance tickets which are valid for a specific period can be purchased individually.

3.1 Bookings placed at the Contact Centre

3.1.1“Individual” undated Entrance ticket Orders

“Individual” undated Entrance tickets are valid either for a period of three hundred and sixty-five (365) days from the date of issue, or for shorter or longer periods; however, the period of validity will be indicated at the time of the Order and on the tickets. These tickets are primarily aimed at works councils and employee representative bodies.

For “individual” undated Entrance ticket Orders, the Customer must send the completed and signed order form, together with the total amount of the Order including delivery charges (for postal deliveries) as specified in Article 5 below, to the Contact Centre. Upon receipt of the Order, the Seller will issue the corresponding invoice and send the Entrance tickets together with the invoice to the Customer’s address provided on the order form.

At the Customer’s request, e-tickets may be made available to the Customer via their B2B Webstore account, provided they have one.

Only Ticket Orders paid in full may be sent to the Customer by post or made available on the B2B Webstore.

3.1.2 “Group” dated Entrance ticket Orders

For “group” dated Entrance ticket Orders, a deposit of thirty per cent (30%) of the total amount of the Order must be paid if confirmation is received by the Contact Centre sixty (60) days before the date of visit.

The balance of the Order must be paid no later than twenty-one (21) days before the date of visit, accompanied by the Group’s final headcount.

“Group” dated Entrance ticket Orders received by the Contact Centre less than twenty-one (21) days before the date of visit must be paid in full. If an Order is received by the Contact Centre less than twenty-one (21) days before the date of visit, or the final headcount is provided less than twenty-one (21) days before the date of visit, an additional two euros (€2) per Entrance ticket will be invoiced to the Customer.

At the Customer’s request, dated “group” Entrance ticket Orders may be sent by post provided that the total amount of the Order has been paid in full

(including, for postal deliveries, the delivery charges mentioned in Article 5)) no later than twenty-one (21) days before the date of visit.

Should the Customer wish to collect the Entrance tickets from Musée Grévin’s ticket office before the date of visit, they must also pay the total amount of the Order no later than twenty-one (21) days before the date of visit.

3.1.3 Package Orders

Package Order requests must be made in writing at least sixty (60) days before the date of visit requested, and a deposit of thirty per cent (30%) of the total amount of the Order must be paid sixty (60) days in advance, if confirmation is sent to the Contact Centre within this same timeframe, prior to the date of visit. The balance of the Order must be paid no later than twenty-one (21) days before the date of visit, accompanied by the Group’s final headcount.

Orders received by the Contact Centre less than twenty-one (21) days before the date of visit must be paid in full. If an Order is received by the Contact Centre less than twenty-one (21) days before the date of visit, or the final headcount is provided less than twenty-one (21) days before the date of visit, an additional two euros (€2) per Package will be invoiced to the Customer.

3.2 Ordering Entrance Tickets on the B2B Webstore Platform

3.2.1 Customer account

The Customer must initially open an account via the Registration Form available from the B2B sales department, to have access to the B2B Webstore Platform. Users whose contact details have been provided by the Customer on the Registration Form will be receive an email with their login information, giving them access to a customer account that is strictly personal and confidential. When Customers log into their account for the first time, they will be asked to enter their username (their user email address), create a new password in accordance with the specified security rules, and accept the B2B Webstore Platform’s Terms and Conditions of Use. When they register, Customers are asked to select their payment method, which includes payment by SEPA direct debit and payment by credit card. If they choose the SEPA direct debit option, the Customer will then be asked to authorise the Seller to collect the amount corresponding to each of their Orders from the previous month (all items ordered from the first (1st) to the last day of the previous month) on the twelfth (12th (of each month. This mandate is valid solely for the purchase of tickets via the B2B Webstore Platform’s online sales service and does not apply to the allocation of tickets.

The SEPA direct debit mandate may be revoked at any time by sending the Seller a registered letter with acknowledgement of receipt. The Customer undertakes to take all necessary security measures to maintain the confidentiality of the information required to log in to their customer account and thus prevent any fraudulent use. If the Customer chooses to pay by credit card, they will be asked to enter their credit card details to pay the amounts due online.

3.2.2. Online Order procedure

The Customer must log in to their account using their username and password to place an online Order on the B2B Webstore Platform.

The first step in confirming an online Order is to select the product and the number of Entrance tickets to be purchased (with or without a minimum order requirement, depending on the conditions specified for each product). The payment method indicated on the Registration Form will be used for each Order placed by the Customer. To finalise the Order, Customers must read these T&Cs, accept them by ticking the boxes provided for this purpose, and confirm the Order. The Order shall become firm and binding upon when it is confirmed.

Each finalised Order placed via the B2B Webstore Platform is saved on the Customer’s account. The Entrance tickets ordered are automatically added to the digital stock of available Entrance tickets in the Customer’s account to be allocated.

To allocate Entrance tickets directly online to end users, the Customer must follow the allocation procedure set out in the B2B Webstore Platform’s Terms and Conditions of Use.

The Entrance tickets ordered and allocated are sent by email to the end user via a link so that they can be downloaded and/or printed.

4.1 Cost of Services

The applicable rates indicated on advertising media and in brochures are stated in euros inclusive of all taxes. Generally, and unless specifically stated, administration fees, delivery charges, personal expenses and insurance are not included in the cost of Services. For undated Entrance ticket Orders placed via the Contact Centre, the full price must be paid in euros when the order is placed. For dated Entrance ticket Orders, the Customer must pay a thirty per cent (30%) deposit no later than sixty (60) days before the date of visit, with the balance payable no later than twenty-one (21) days before the date of visit, to the Seller’s Contact Centre by bank transfer or cheque.

For Orders of Services on the B2B Webstore, payment shall be made either by SEPA direct debit – if the Customer has authorised the Seller to do so, or by credit card such as those belonging to the CB/VISA, EUROCARD/MASTERCARD banking networks. However, for bulk purchases, payment must be made to the Contact Centre in advance of the Order, by bank transfer or cheque.

4.2 Invoicing

Generally, and for dated Entrance ticket Orders, the Seller issues the invoice when the Customer comes to the ticket office. Where the Customer is a tourism professional, the invoice shall be sent to the Customer by post. Exceptionally, in the event of a deferred payment granted by the Seller, the invoice is issued on the day of the visit and sent to the Customer using the CHORUS PRO electronic invoicing platform. Payment must then be made no later than thirty (30) days from the date of the invoice.

Invoices for online Orders placed via the B2B Webstore Platform are sent to the Customer monthly at the start of each month. Summary invoices for Entrance ticket Orders on the B2B Webstore Platform cover all sales from the previous month and are marked “Amount to be debited” for those paid by SEPA direct debit, or for Orders with deferred payment (which requires prior approval from the sales department), payment is due upon receipt, but no later than the thirtieth (30th) of the month following the sales closing date. Payment for bulk purchases is made when the Order is placed, before the tickets are uploaded to the platform. The invoice is issued and sent to the Customer via the platform, at the same time as the tickets.

4.3 Late payments

In the event of a direct debit mandate, if for any reason the Seller is unable to collect the amount of the Order (cancellation, insufficient funds, etc.), the direct debit request will be resubmitted to the Customer’s bank. If the issue continues, the Order will be cancelled.

In accordance with the provisions of Article L. 441-6 of the French Commercial Code, invoices not paid by the Customer by the due date shall automatically, and without any prior formal notice, give rise to late payment penalties, calculated at a rate of three (3) times the statutory interest rate in force on the date of issue of the unpaid invoice, from the day following the due date until the full amount is paid into the Seller’s account.

Furthermore, in accordance with Article D.441-5 of the French Commercial Code, the Seller shall charge a fixed collection fee of forty (40) euros.

For digital format Entrance ticket Orders, (e-tickets or made available via the B2B Webstore Platform) or where Entrance tickets are collected at the ticket office, no administration fees will be charged.
For Orders where Entrance tickets are sent by post, a flat-rate delivery charge of twenty-five euros (€25) will be applied.

6.1.    By the Customer

Requests to modify or cancel an Order must be made in writing, preferably by sending an email to the Contact Centre: contactgroupe@grevin.com     or a letter to the following address: Musée Grévin, Contact Centre, 25 Route du Mesnil, 78 990 Elancourt, France.

Requests to increase the number of Entrance tickets may be made at any time, as long as they do not exceed the capacity of Musée Grévin.
If requests for additional dated Entrance tickets are sent to the Contact Centre more than twenty-one (21) days before the Group’s date of visit, the price charged for additional Entrance tickets will be that of the Initial Order. However, if the same request is sent to the Contact Centre twenty-one (21) days or less before the date of visit, the additional Entrance tickets will be charged on the basis of the initial Order plus two euros (€2) per Entrance ticket.

The Customer must pay the additional charge when the order is modified or, if the modification request is made via the Contact Centre, prior to the visit, or on the day of the visit, at Musée Grévin’s ticket office.

Other modification requests accepted by the Seller that result in the number of tickets being reduced to fewer than twenty (20) dated Entrance tickets shall lead to (i) the application of the current individual rate to the remaining Entrance tickets and (ii) the cancellation of any complimentary tickets granted.    
Orders may be modified free of charge, subject to availability, if a modification request is sent to the Contact Centre between thirty (30) and twenty-one (21) days before the date of visit.

No modifications may be made to the Order less than twenty-one (21) days before the date of visit.
The Customer may cancel the dated Entrance tickets in part or in full in accordance with the terms set out below. When the cancellation request is received by the Contact Centre:
-    more than sixty (60) days before the date of visit, no cancellation fees will be applied,
-    between sixty (60) and twenty-one (21) days before the date of visit, the thirty per cent (30%) deposit paid will not be refunded,
-    less than twenty-one (21) days before the date of visit, the total amount of the Order paid will not be refunded.
Orders for additional Services (services provided by our Partners) cannot be modified or cancelled less than twenty-one (21) days in advance.
Exceptionally, Entrance tickets allocated via the B2B Webstore Platform cannot be cancelled.

6.2    By the Seller

If the Seller must cancel or modify a key element of the Customer’s Order, the Customer is entitled to refuse the proposed modification and obtain a full refund for the Order in question. The Seller shall not be held liable for any damage that may result from such modification or cancellation.
 

No refunds will be given for Entrance tickets and Services purchased as part of Packages, regardless of the number. For any Order of undated Entrance tickets, the Customer may be eligible for a partial refund of undated, expired, unused and unallocated tickets purchased and/or distributed via the B2B Webstore, provided they are returned to the Contact Centre by registered post within thirty (30) days of the end of their period of validity. The partial refund of undated Entrance tickets is provided solely in the form of a credit note, the maximum amount of which may not exceed twenty-five-percent (25%) of the total value of the returned Entrance tickets.

Customers may also benefit from a partial refund for Orders of dated Entrance tickets issued by the Seller and not used by the Customer, provided they are returned to the Contact Centre by registered post within fifteen (15) days of their expiry date. Customers may also benefit from a partial refund for Orders of dated Entrance tickets issued by the Seller and not used by the Customer, provided they are returned to the Contact Centre by registered post within fifteen (15) days of their expiry date. A credit note amounting to ten per cent (10%) of the total amount of the initial Order will be issued for the partial return of dated Entrance tickets. Exceptionally, Entrance tickets (whether dated or undated) allocated by the Customer to the end user via the B2B Webstore Platform may not be returned or refunded.

The Seller is responsible for the correct provision of the Services ordered under the conditions set forth in these T & C. The Seller is the only party entitled to determine the operating and maintenance conditions of Musée Grévin according to requirements and/or restrictions and is the only party to decide (i) the dates and times Musée Grévin is open to the public; (ii) the services and attractions offered and their terms and conditions of use:(iii) the tariffs and methods of sale of the Services offered to the public at Musée Grévin;(iv) the maintenance, repair, restoration and renovation of all or part of the facilities;(v) the implementation of standards and rules concerning, in particular, the health and safety of people and property in Musée Grévin.

The Seller can, at its sole discretion, decide to close all or part of Musée Grévin to the public for as long as necessary, in particular for carrying out work required for the safety and protection of visitors, or related to maintenance, repairs, renovation of all or part of Musée Grévin’s facilities, or in the event of force majeure, obliging the Seller to totally or partially close Musée Grévin.

The Seller guarantees access to and the proper functioning of the B2B Webstore Platform. However, the Customer is informed that access to the B2B Webstore Platform may be temporarily suspended to allow for maintenance work necessary to preserve the quality and security of the said Platform. The Customer acknowledges and accepts the risks of imperfections and unavailability of the Internet and other risks associated with the use of the B2B Webstore Platform.
 

In the event that the Seller’s obligations are delayed or prevented, in whole or in part, due to force majeure in accordance with Article 1218 of the French Civil Code, the Seller shall inform the Customer by any appropriate means. In the event of force majeure, the Seller’s obligations will be automatically suspended without liability. However, the Seller can offer the Customer another date to use the Services ordered that have been affected by force majeure.
 

Compagnie des Alpes (registered in the Paris Trade and Companies Register under number 349 577 908) and Musée Grévin (a subsidiary of Compagnie des Alpes) act as joint controllers of personal data for the purposes of marketing and operating Musée Grévin’s products and services.

Personal data collected in connection with an Order is processed for the following purposes:

• Managing the Order. This processing operation is necessary to fulfil the contract between the Seller and the Customer.
• Allowing the Customer to gain access to Musée Grévin and to partner services sold by the Seller. This processing operation is also necessary to fulfil the contract between the Seller and the Customer.
• Sending the Customer sales offers, newsletters, and invitations to take part in competitions or satisfaction surveys. This processing operation is based on the Seller’s legitimate interest in developing its business.

All fields must be completed in order to carry out this processing operation, unless otherwise stated on the data collection form.
The processing operation is carried out under the responsibility of the Seller, represented by Yves Delhommeau, acting in his capacity as the Director of Musée Grévin Company.
Data is intended for the Seller, its partner(s) in the event of an Order of services provided by the latter, and for service providers whose involvement is necessary to carry out the processing operations mentioned above. Data will be retained for the following periods:

1) Data required for managing the Order:

• If the Order is placed electronically, data will be kept for five (5) years from   the date of collection if the amount is less than one hundred and twenty euros (€120), and for ten (10) years from the date of collection if the amount of the Order is equal to or greater than one hundred and twenty euros (€120).
• If the Order is not placed electronically, data will be kept for five (5) years from the date of collection. Exceptionally, the number and expiry date of credit cards, as well as data relating to SEPA direct debit mandates, are kept until the expiry of the fourteen (14) day period in order to process, where applicable, the refund of sums paid, and for fifteen (15) months after the transaction for evidence purposes in the event of a dispute regarding the transaction. The cryptogram is not kept after the transaction has been processed.

2) Data required to allow the Customer to gain access to Musée Grévin and partner services: data will be kept until the end of the Customer’s visit to Musée Grévin;

3) Data required to send the Customer sales offers, newsletters, etc.: data will be retained for three (3) years from the date of collection, this period shall be renewed upon each significant exchange between the Customer and the Seller (such as the receipt of a new Order).

    To ensure the confidentiality and security of Customers’ data, and in particular to protect it against unlawful or accidental destruction, accidental loss or alteration, or accidental disclosure, or unauthorised access, the Seller implements appropriate technical and organisational measures, in accordance with applicable legal provisions. To this end, the Seller has implemented technical measures (such as firewalls) and organisational measures (such as a username and password system, physical security measures, etc.).
        In accordance with applicable data protection regulations, you have the right to access information concerning you, and the right to correct, object to, restrict the use of, or have your personal data deleted. You may exercise these rights by contacting our Data Protection Officer, via this form https://datalegaldrive.com/ed/exercer/formulaire_exercice/museegrevin/en or by sending an email to privacy@grevin.com, or by writing to the following address:
    Musée Grévin, Data Subject Rights Requests Department, 10 Boulevard Montmartre, 75009, Paris, France.

Orders of Services to Customers under these T&C are subject to French law. In the event of a dispute arising in relation to the validity, interpretation or application of these Terms and Conditions, the Parties shall endeavour to resolve the matter amicably. If an amicable settlement cannot be reached, the dispute may be brought before the competent French court within the jurisdiction of the Court of Appeal of Paris, by the first party to take action.