Terms and Conditions | Musée Grévin

ARTICLE 1. INTRODUCTORY PROVISIONS

These General Terms and Conditions of Sale (hereinafter the “GTC”) shall apply in their entirety as from October 15, 2026, to all activities and services organized within the Grévin Museum (hereinafter the “Services”) and sold to individual customers (hereinafter the “Customer(s)”) by MUSEE GREVIN (hereinafter the “Seller”).

The GTC govern all sales of Services carried out at the Grévin Museum ticket desk or online via the Grévin Museum website www.grevin-paris.com (the “Website”).

The Seller offers Customers (i) entertainment, show and leisure services in the form of self-guided visits to the Grévin Museum, sold as single or combined admission tickets, Annual Passes and (ii) any ancillary services (shop, etc.).

For the purposes of these GTC, “Admission Pass” means a ticket, Annual Pass or package entitling the Customer to undertake a self-guided visit of the Grévin Museum on a specified date or during a specified period; “Package” means a ticket entitling the Customer to undertake a self-guided visit of the Grévin Museum combined with a product or service provided by a partner; “Voucher” means a document exchangeable for a Service organized and sold by the Seller, or for a service organized by a partner and sold by the Seller in the name and on behalf of such partner; “ONE PIECE Ticket” means the Admission Pass consisting of a ticket granting entry to the Grévin Museum together with a ONE PIECE card (or a ONE PIECE sticker for children under 5 years old), the conditions of sale of which are specified herein and in the specific terms and conditions available on the Website.

The purchase of any of the above-mentioned Services implies the Customer’s full and unconditional acceptance of these GTC, notwithstanding any provision to the contrary.

ARTICLE 2. IDENTIFICATION OF THE VENDOR

The Services covered by these GTC are organized and sold to Customers by:

MUSEE GREVIN, a French Public Limited Company (Société Anonyme) with a share capital of EUR 4,603,326.10,

Registered office: 10 Boulevard Montmartre, 75009 Paris, France

Contact: Tel.: +33 (0)1 47 70 85 05; Email: contact@grevin.com

VAT Identification Number: FR 31 552 067 811,

Registered with the Paris Trade and Companies Register under No. 552 067 811,

Registered in the Register of Travel and Holiday Operators under No. IM075120287,

Financial Guarantee: GROUPAMA Assurance, Crédit & Caution, 8-10 rue d’Astorg, 75008 Paris, France.

Insurer: ALLIANZ IARD, 1 cours Michelet, CS 30051, 92076 Paris La Défense Cedex, France, Policy No. 86.351.239.

ARTICLE 3. SERVICE ORDERS

The purchase of Services (hereinafter the “Order”) may be made for Admission Passes and Packages:

At the Seller’s ticket desk located at 10 Boulevard Montmartre, 75009 Paris, France, every day of the year, except in the event of exceptional closure;
Online via the Website accessible at the following address: www.grevin-paris.com.

A Customer may not book more than nineteen (19) Admission Passes/Packages per Order, regardless of the method used to purchase such Admission Passes/Packages. Any Order must specify the selected Services, the date or period of use, as well as the number and age of the beneficiaries.

For the ONE PIECE Ticket, purchases may be made exclusively via the Website accessible at the following address: www.grevin-paris.com. A Customer may not book more than five (5) ONE PIECE Tickets per Order, under the conditions expressly set out in Article 3.2 below.

3.1. Online order

For any online Order, the Customer is required to provide their email address and, where applicable, to identify themselves by completing a personal customer account registration form. In accordance with Article 1369-5 of the French Civil Code, the Customer is given the opportunity to review the details of their Order and its total price and, where applicable, to correct any errors before confirming the Order, thereby expressing their acceptance. To finalize the Order, the Customer must read these GTC, accept them by ticking the corresponding box, and proceed with payment in accordance with the terms set out in Article 5. The Order shall only become final and binding once full payment of the price has been received by the Seller. The sales contract shall then be deemed concluded.

For certain highly sought-after products, such as the ONE PIECE Ticket, the Seller may implement a virtual waiting room in order to prevent technical incidents caused by heavy traffic from disrupting the normal operation of the booking system. Customers will then be provided with information enabling them to identify their position in the queue and monitor their progress towards the booking page.

The online purchase of one or more Annual Passes requires the Customer to complete in advance a form containing the personal information of the beneficiaries, including, in particular, an identity photograph. The identity photograph must be a recent photograph of the beneficiary, taken from the front, with the face clearly visible, without tinted glasses, headwear, costume, or festive makeup, and must allow for the beneficiary to be quickly identified during checks carried out at the Grévin Museum. The purchase of any Annual Pass is subject to the Customer's acceptance of these General Terms and Conditions of Sale, as well as the Annual Pass Terms and Conditions of Use, available HERE and accessible prior to the completion of the Order.

For any online Order of Services, the Customer will receive, by email, an Order confirmation including, in particular, proof of purchase and a copy of these General Terms and Conditions of Sale. The Customer will receive, in a separate email, the electronic Admission Pass(es) and/or, where applicable, the Voucher(s) relating to the Packages.

The Order confirmation email received by the Customer shall constitute proof of the entirety of the transaction in accordance with the provisions of French Law No. 2000-230 of 13 March 2000 and shall be the sole document deemed authoritative in the event of a dispute.

3.2 Purchase Limits per Person, Customer Account and Payment Method

For certain products subject to high demand or limited availability, identified as such on the Website, such as the ONE PIECE Ticket, the Seller applies purchase limits in order to ensure fair product availability and prevent fraud.

Unless otherwise specified on the relevant product page, the purchase of ONE PIECE Tickets is limited to five (5) tickets per Order. This limit is assessed on the basis of both:

the customer account, as identified by the email address and other identification details provided when creating the account; and
the payment method, based on a pseudonymized technical identifier associated with the bank card used, without storing the card number in plain text.

In the event that the limits defined above are exceeded, the Seller reserves the right to refuse or cancel all or part of the affected Orders. The Customer will be informed accordingly, and any amounts already collected will be refunded in full within a reasonable period of time.

The data processing carried out for this purpose is based on the performance of the contract between the Seller and the Customer and on the Seller’s legitimate interest in preventing fraud, in compliance with the applicable personal data protection regulations. For further information, Customers are invited to consult the Privacy Policy available on the Website.

ARTICLE 4. SERVICE PRICING

The prices applicable to the Services, as indicated in the Seller’s communication materials and on the Website, are stated in euros and are inclusive of all applicable taxes (VAT included). As a general rule, and unless otherwise expressly provided, administration fees, personal expenses and insurance are not included in the price of the Services.

4.1 Admission Passes for Self-Guided Visits

The price of an Admission Pass includes, at a minimum, admission to the Grévin Museum for one adult or one child (aged 5 to 18 years inclusive) on the date or during the validity period specified on the Admission Pass. Children up to and including four (4) years of age are admitted free of charge to the Grévin Museum. Minors under the age of 18 must be accompanied by an adult.

Annual Pass: The Annual Pass is provided exclusively in digital format. Under no circumstances shall the Seller issue an Annual Pass in any other format.

The price of the ONE PIECE Ticket includes admission to the Grévin Museum and a ONE PIECE card for each visitor over 5 years of age. For children under 5 years of age, admission includes entry to the Grévin Museum and the provision of a ONE PIECE sticker.

4.2 Vouchers

Vouchers issued for Packages must be redeemed on the same day as the visit to the Grévin Museum.

ARTICLE 5. TERMS AND METHODS OF PAYMENT

For any Order of Services, the full price must be paid in a single payment and in euros at the time the Order is placed.

5.1 Cash / Holiday Vouchers / Gift Vouchers

For any Order placed at the ticket desk, the Customer may make payment using gift vouchers, holiday vouchers (chèques-vacances), or cash. The list of accepted gift vouchers is available on the Grévin Museum Website in the FAQ section at https://www.grevin-paris.com/faq and directly from the reception staff at the ticket desk. Cash payments made by a Customer whose tax residence is in France are limited to €1,000 per Order, in accordance with Articles L.112-6 and D.112-3 of the French Monetary and Financial Code. Holiday vouchers and gift vouchers must be valid at the time of purchase, and the Grévin Museum must be listed as a partner merchant by the issuer of such vouchers. The Seller does not provide change for holiday vouchers or gift vouchers.

5.2 Bank Card

For any Order placed online or at the ticket desk, the Customer may pay by bank card. Unless otherwise specified during the Order process, only bank cards belonging to the CARTE BLEUE/VISA and EUROCARD/MASTERCARD networks are accepted. Customers may also make payment via Apple Pay, Google Pay and Maestro.

Exceptionally, and for reasons relating to the security of the ONE PIECE Ticket operation, restrictions on the use of bank cards may be applied under the conditions set out in Article 3.2 of these GTC.

The Customer’s bank account will be debited for the amount of the Order as soon as the Order has been finally confirmed. For Orders placed at the ticket desk, proof of payment will be provided immediately after payment upon the Customer’s request, in accordance with Article L.541-15-10 of the French Environmental Code. For online Orders, proof of payment is automatically made available to the Customer on the Order confirmation page upon completion of the purchase.

5.3 Bank Cheque

For any Order placed at the ticket desk, only cheques drawn on a bank account held in France and made payable to the Seller will be accepted. Customers choosing this method of payment must present a valid form of identification for any Order placed at the ticket desk.

5.4 Payment Security

Electronic payments made in connection with online Orders on the Seller’s Website are secured through the use of encryption technology designed to ensure the confidentiality and security of data.

ARTICLE 6. ISSUANCE OF ENTRANCE TICKETS AND VOUCHERS

For Orders placed at the ticket desk, the Customer will immediately receive their printed Admission Passes and any Vouchers relating to Packages. For any Annual Pass purchased at the ticket desk, the Customer will receive an email under the same conditions as for an online Order, containing the digital Annual Pass.

For online Orders, electronic Admission Passes (E-Tickets and E-Passes) and any Vouchers are sent by email immediately after payment of the Order, together with the confirmation email.

ARTICLE 7. ENTRANCE TICKET AND VOUCHER INSPECTION

7.1 Admission Passes

A dated Admission Pass is valid only for the date(s) specified thereon. A non-dated Admission Pass does not guarantee access to the Museum in the event of high visitor attendance. Where an Admission Pass is associated with a specific date and time slot, the Customer must attend within the allocated time slot. Access will be denied if the Customer arrives after the assigned time slot.

Admission Passes are checked at the entrance of the Grévin Museum using barcode scanners. In this context, the Seller reserves the right to verify the identity of Customers holding Admission Passes as well as their entitlement to any discounted rates.

Annual Passes are checked at the access control point. Verification is carried out by the Seller using the information provided by the Customer when creating the Annual Pass, including the Customer’s photograph. If the face of the Annual Pass holder does not match the photograph provided by the Customer at the time of creating the Annual Pass, the Seller reserves the right to deactivate the Pass and refuse the Customer entry.

Customers holding an electronic Admission Pass (E-ticket or Annual Pass) may proceed directly to the booked Service. An electronic Admission Pass (E-ticket or Annual Pass) is valid only if it is either printed in full on plain white paper, blank on both sides, or displayed on a smartphone screen. Presentation of the barcode alone will not be accepted.

The Customer remains solely responsible for the use of their Admission Pass(es). Any Admission Pass (whether printed or electronic) that is damaged, bears an unreadable barcode, or has already been scanned shall be considered invalid.

7.2 Voucher

A Voucher is valid only if it is printed on plain white paper, blank on both sides, and is fully legible.

Any Customer holding a Voucher must present themselves at the location specified in the Order confirmation, carrying a valid photographic identification document, in order to collect a final admission document or to access the booked Service directly.

As Vouchers are not issued in the name of a specific individual, their holder is solely responsible for keeping them secure. The Grévin Museum will not be able to refuse entry to the first person presenting the Voucher, even if that person is not the individual who originally purchased it.

ARTICLE 8. RIGHT OF WITHDRAWAL

For any online purchase of a non-dated Admission Pass, such as an Annual Pass, the Customer benefits, in accordance with Article L.221-18 of the French Consumer Code and the French implementation of European Directive 2011/83/EU, from a withdrawal period of fourteen (14) days from receipt of the Order confirmation email.

To exercise this right of withdrawal, the Customer must notify their decision to withdraw before the expiry of the aforementioned period by means of an unequivocal statement, for example by using the withdrawal form available for download HERE and also accessible at www.grevin-paris.com, and sending it to the following address:

MUSEE GREVIN
Contact Centre
25 Route du Mesnil
78990 Elancourt
France

Without prejudice to the foregoing and in accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal may not be exercised in respect of distance purchases of accommodation, transport, catering or leisure services, whether purchased as part of a package or separately, where such services are to be provided on a specific date or according to a specified period.

Accordingly, Customers do not benefit from any withdrawal period for Orders relating to dated Admission Passes.

ARTICLE 9. EXCHANGE AND CANCELLATION

9.1 Cancellation or Modification by the Customer

Dated Admission Passes for self-guided visits, Annual Passes, Packages and ancillary services are non-refundable, non-exchangeable and non-modifiable.

9.2 Cancellation or Modification by the Seller

Should the Seller be required to cancel or modify an essential element of any Service ordered by the Customer, the Customer shall have the right to refuse the proposed modification and obtain a full refund of the price paid for the Services ordered.

ARTICLE 10. LIABILITY

The Seller shall be responsible for the proper performance of the Services ordered under the conditions set out in these GTC. As regards online sales, the Seller is subject only to an obligation of reasonable efforts and shall not be held liable for any inconvenience or damage inherent in the use of the Internet, including, but not limited to, service interruptions, external intrusions, computer viruses or, more generally, any event expressly recognized by case law as a force majeure event.

Under no circumstances shall the Seller be held liable for the loss or theft of Admission Passes, Vouchers, or Customers’ personal belongings that have not been deposited in the designated storage area provided for that purpose.

The Seller shall have sole authority to determine the operating and maintenance conditions of the Grévin Museum in accordance with its needs and/or constraints and shall have sole discretion with respect to: (i) the opening calendar and public opening hours of the Grévin Museum; (ii) the services and attractions offered and the conditions governing their use; (iii) the prices and terms of sale of the Services offered to the public within the Grévin Museum; (iv) maintenance, repair, rehabilitation and renovation programmes relating to all or part of the facilities; and (v) the implementation of standards and regulations concerning, in particular, the safety and security of persons and property within the Grévin Museum.

The Seller may, at its sole discretion, close public access to all or part of the Grévin Museum for as long as necessary, including for works required to ensure the safety and protection of visitors, or for the maintenance, repair or renovation of all or part of the Museum’s facilities, as well as in the event of force majeure requiring the total or partial closure of the Grévin Museum.

ARTICLE 11. FORCE MAJEURE

In the event that the performance of the Seller’s obligations is delayed or prevented, in whole or in part, due to the occurrence of a force majeure event as defined under Article 1218 of the French Civil Code, the Seller shall inform the Customer by any appropriate means.

In the event of force majeure, the Seller’s obligations shall be automatically suspended, and the Seller shall not incur any liability as a result thereof. However, the Seller may offer the Customer an alternative date for the use of the Services ordered and affected by the force majeure event.

ARTICLE 12. PROOF, PRESERVATION AND ARCHIVING

In accordance with Article L.213-1 of the French Consumer Code, for any Order placed online through the Seller’s Website for an amount equal to or exceeding €120, the Seller shall retain the written record evidencing the Customer’s Order for a period of ten (10) years from the date of delivery of the Services covered by the Order and shall guarantee the Customer access to such record at any time during that same period.

ARTICLE 13. TERMINATION CLAUSE

Except in cases of force majeure as defined in Article 11 of these GTC, where the Seller fails to provide the Services on the date or within the period indicated to the Customer, the Customer may terminate the contract by registered letter with acknowledgment of receipt or by any other durable medium, provided that, after having formally requested the Seller, in the same manner, to provide the Services within a reasonable additional period, the Seller has failed to do so within that period.

The contract shall be deemed terminated upon receipt by the Seller of the letter or written notice informing it of such termination, unless the Seller has performed its obligations in the meantime.

However, the Customer may immediately terminate the contract where the Seller refuses to provide the Services, or fails to perform its obligation to provide the Services on the date or within the period indicated to the Customer, and where such date or period constitutes an essential condition of the contract for the Customer. Such essential condition may result either from the circumstances surrounding the conclusion of the contract or from an express request made by the Customer prior to the conclusion of the contract (Article L.216-2 of the French Consumer Code).

ARTICLE 14. COMPLAINTS

Any complaint relating to the booking or performance of the Services must be submitted to the Seller’s Complaints Department (MUSEE GREVIN, Contact Centre, 25 Route du Mesnil, 78990 Elancourt, France) by registered letter with acknowledgment of receipt within twenty (20) days of the performance of the Services, together with all supporting documents, including (i) the Admission Passes and/or Vouchers issued to the Customer in connection with the Order and (ii) evidence substantiating the claim (medical certificate, photographs, official report, etc.), failing which the complaint will not be processed.

For any Order placed online, complaints may also be submitted through the Seller’s Website via the “Contact” section.

Any Customer who has not received a satisfactory response to their complaint within sixty (60) days of referring the matter to the Seller’s Complaints Department may, free of charge, refer the dispute to the Tourism and Travel Mediator (Médiateur du Tourisme et du Voyage), in accordance with the procedures set out at www.mtv.travel/ (MTV Médiation Tourisme Voyage – Service Dépôt des Saisines, CS 30958, 75383 Paris Cedex 08, France), within a maximum period of one (1) year from the date on which the written complaint was submitted to the Seller.

The Customer may also refer the dispute to the European Commission’s Online Dispute Resolution (ODR) platform, available at the following address: Online Dispute Resolution | European Commission (europa.eu).

ARTICLE 15. INTELLECTUAL PROPERTY RIGHTS

The Seller’s Website is protected by French copyright and intellectual property laws. Any reproduction, whether in whole or in part, of the trademarks, logos or distinctive signs appearing on the Website without the Seller’s prior express written authorization is prohibited pursuant to Article L.713-2 of the French Intellectual Property Code.

ARTICLE 16. PERSONAL DATA PROTECTION

Compagnie des Alpes (Paris Trade and Companies Register No. 349 577 908) and Musée Grévin (a subsidiary of Compagnie des Alpes) implement personal data processing activities, as joint data controllers, in connection with the marketing and operation of Musée Grévin’s products and services.

These processing activities are described in the Privacy Policy available on our website at https://www.grevin-paris.com/mentions-legales and at the reception desk.

In accordance with the applicable personal data protection regulations, you have the right to access your personal data, as well as the right to request rectification, object to processing, request restriction of processing, and request erasure of your data. These rights may be exercised by contacting our Data Protection Officer via the following form: https://datalegaldrive.com/ed/exercer/formulaire_exercice/museegrevin, by email at privacy@grevin.com, or by post at the following address:

Musée Grévin
Data Protection Department
10 Boulevard Montmartre
75009 Paris
France.

ARTICLE 17. DISPUTES

Any sale of Services made by the Customer under these GTC shall be governed by French law.

In accordance with Article L.211-3 of the French Consumer Code, in the event of a dispute relating to the validity, interpretation or performance of these GTC, the Customer may, free of charge, have recourse to a conventional mediation procedure under the conditions set out in Articles L.611-1 et seq. of the French Consumer Code, or to any other alternative dispute resolution mechanism.

The Customer is informed of the possibility of referring the matter to the Tourism and Travel Mediator (Médiateur du Tourisme et du Voyage) in accordance with the procedures set out on the website www.mtv.travel (MTV Médiation Tourisme Voyage – Service Dépôt des Saisines, CS 30958, 75383 Paris Cedex 08, France), within a maximum period of one (1) year from the date on which the written complaint was submitted to the Seller.

Failing an amicable settlement, the dispute may be brought before the French court having territorial jurisdiction by the party acting with the greatest diligence.